Moving is hard. Hiring the wrong company can make it worse.
That’s why asking the right questions before you hire movers matters. It can save you time, money, and stress.
Coastal Moving Services, LLC is based in Boca Raton, Florida, and has helped thousands of people plan successful moves. With years in the industry, they know the red flags, the smart steps, and the best practices. Their founder started the company after seeing too many people get burned by unlicensed or careless movers.
Here’s what they say you should always ask before signing a contract.
Is The Company Licensed and Insured?
Some movers skip the rules. That’s risky.
Ask for the company’s license number. For long-distance moves, check that they’re registered with the FMCSA (Federal Motor Carrier Safety Administration). You can verify their DOT number online.
Also ask about insurance. A legit company carries both liability and cargo coverage.
Quote from Coastal Moving Services, LLC:
“One client thought they were saving money by going with a cheaper option. The movers showed up with no paperwork and a rented van. Half their furniture got scratched, and they had no way to file a claim. We hear that kind of story all the time.”
If a company avoids these questions, move on.
How Do You Price Your Moves?
Different companies’ prices move differently. Some charge by the hour. Others charge by weight or distance.
Ask for a written estimate. Then ask if it’s binding or non-binding.
- Binding estimates guarantee the final cost.
- Non-binding estimates can go up later.
Ask what affects the price: stairs, elevators, narrow streets, packing help, etc.
Real example:
A family booked movers for a Saturday. They were quoted $1,200. After a long day of packing delays and narrow hallways, the final bill was $2,100. They didn’t ask about extra charges.
Know the terms. Get it in writing.
Do You Subcontract Any Part Of The Move?
Some companies book your move and then hand it off to another crew. You may not even meet your movers until they show up.
Ask directly:
“Will your employees handle the entire move?”
If they subcontract, ask for details. Who are they using? Are they insured and trained? If something goes wrong, who’s responsible?
Coastal Moving Services, LLC only works with vetted carriers. They confirm each one is licensed and insured.
Quote from Coastal Moving Services, LLC:
“We’ve seen people book with one company and end up with another showing up. That’s where things go wrong. Ask up front who’s really doing the job.”
Can I See Reviews And References?
You can learn a lot from past customers. Read reviews on sites like:
- Trustpilot
- My Good Movers
- My Moving Journey
Look for patterns. Do people complain about damaged items? Late arrivals? Rude crews?
Ask for references too. A good company should be happy to connect you with satisfied customers.
Also check the Better Business Bureau for complaints or warnings.
What Happens If Something Gets Damaged?
Even the best movers have accidents. What matters is how they handle it.
Ask:
- What is your claims process?
- How do I file a complaint or damage report?
- How long does it take to get reimbursed?
Basic coverage (released value protection) often pays only 60 cents per pound. That means your $1,000 TV might only be worth $25 in a claim.
Ask about full-value protection and what it costs.
True story:
One customer didn’t ask. Their antique desk was scratched during the move. The company’s insurance only covered $40. Lesson learned.
Can You Guarantee My Delivery Window?
If you’re moving long-distance, your stuff may not arrive right away. It could be days—or weeks.
Ask for a clear delivery window. Then ask what happens if it’s missed.
- Will you be refunded?
- Will they cover hotel or storage costs?
- Can you track your shipment?
Some companies overpromise. Others just show up when it’s convenient for them.
Coastal Moving Services, LLC recommends choosing a company that commits to a schedule.
Quote from Coastal Moving Services, LLC:
“We had one client whose delivery was delayed by 10 days. No updates. No answers. They slept on the floor of their new house. That’s why tracking and clear timelines are so important.”
Do You Offer Packing Services?
Packing is exhausting. Some movers offer to do it for you—for a fee.
Ask:
- Do you offer full or partial packing?
- Do you charge by the hour or item?
- Do you supply boxes and materials?
If you’re doing it yourself, ask if they sell boxes and tape. Some even deliver materials to your door.
If you have fragile items, ask how they handle specialty packing.
What Is Your Cancellation Policy?
Plans change. Sometimes you need to reschedule or cancel your move.
Ask:
- What is the deadline for cancellations?
- Is there a cancellation fee?
- Can I change my date without losing my deposit?
Always read the fine print.
Do You Offer Storage Options?
If there’s a gap between your move-out and move-in dates, you might need storage.
Ask:
- Do you offer short-term or long-term storage?
- Is it climate-controlled?
- How is it secured?
- How much does it cost?
Having this option makes unexpected delays easier to manage.
Final Tips
Here’s what to do before hiring a moving company:
- Ask all the questions listed above.
- Take notes during your call.
- Don’t sign anything until you’ve read the fine print.
- Check licenses and insurance.
- Read reviews and ask for references.
- Compare quotes from at least three companies.
Moving is a big deal. Asking smart questions makes it easier.
Coastal Moving Services, LLC works with customers every day who need help choosing the right mover. They know what can go wrong—and how to get it right.
Do your homework, ask the right questions, and you’ll move with peace of mind.
